International Travel Summit 2016

Hotel Novotel  
Rotorua, Lakeside
10 May 2016


Auckland Airport warmly invites you to join us for the 2016 International Travel Summit on Tuesday May 10th at Rotorua's Novotel Hotel.

This year’s one day event will focus on gaining insights into the eminent future growth in tourism for New Zealand.

The country’s capacity and seasonal trends will be discussed, together with industry leader’s insights into what tourist are looking for when visiting our shores.

Learn how successful enterprises have adapted their products to meet increasing demands, particularly with the introduction of new airline partners and availability of more routes.

Some of the tourism industry's most knowledgeable operators will be sharing their strategies on creating long-term and sustainable propositions for their businesses, with speakers participating in both key note addresses and panel discussions, the opportunity for audience questions will be made available.

Make sure you secure your place at this event. Including a buffet lunch, the day promises to be thought – provoking and insightful as we prepare for growth through new and expanded connectivity in the future.

Welcome from the Chief Executive, Auckland International Airport

Auckland Airport is delighted to host the 2016 International Travel Summit.

Tourism is critical to New Zealand’s future, providing employment for approximately 300,000 people throughout the country. Its benefits are widespread, delivering $81 million per day for our national economy, our cities and our provinces.

The tourism growth that arises from improved air connectivity provides both opportunities and challenges. As an industry, we must ensure that we understand our new and emerging markets and that we have the right products available or in development.

We hope this summit goes some way to achieving just that, providing you with practical and useful examples that help you develop your own business to make the most of the tourism growth. The summit will be an opportunity to learn from the best, to clear up some myths, and to share your experiences with others in the industry.

Thank you for your attendance.

Adrian Littlewood
Chief Executive



Programme Download the programme (PDF)

Speaker Profiles

Tim Cossar

Te Puia

Married to Debbie, with two teenage children (Ollie and Maisie); Maisie who attends John Paul College in Rotorua and Ollie currently resides in Wellington and in his third year of tertiary study.

Prior to his return to Rotorua, Tim spent 13 years in Wellington in varying Chief Executive role’s with Queen Elizabeth II National Trust, Positively Wellington Tourism and as CEO of Tourism Industry Association of New Zealand.

Returning to Rotorua to take up position as CEO of Te Puia/New Zealand Maori Arts & Crafts Institute in 2012 was a decision Tim didn’t take lightly. Being able to move his family closer to extended family members was a key to Tim’s decision, one he hasn’t regretted.

Tim enjoys the cut and thrust of running a big visitor operation day to day. Seeing it grow commercially and expand its cultural footprint has been exciting. And, there is so much more to come.

Although his role at Te Puia keeps him busy, Tim is also a member of the Rotorua Tourism Committee and currently keeps active with walking, cycling and kayaking.

Adrian Littlewood

Adrian Littlewood was appointed Auckland Airport’s chief executive in 2012. He leads the senior management team and is responsible for setting the strategic direction and working with the Board to drive travel, trade and tourism growth.

During his time as the Company’s general manager retail & commercial, Adrian led strong growth and development of non-aeronautical revenue lines. He has undertaken a number of strategy, marketing, management and legal roles during his career in New Zealand and the United Kingdom.

Adrian is the co-chair of the Australia New Zealand Leadership Forum, a member of the Executive Committee of the New Zealand Airports Association, and a former director of North Queensland Airports Limited.

Jeroen Jongejans

Dive Tutukaka

Jeroen has lived on the Tutukaka Coast for 35 years and is very passionate about the marine environment, above and below.

He set up his first diving business 25 years ago and has grown Tutukaka from a sleepy seaside village to bustling maritime hub, the "Dive Capital" of NZ. Expanding the marine protection from 5% to 100% around the Poor Knights Islands was key to this, sinking 2 ex Navy ships as artificial reefs put the icing on the cake.

Dive! Tutukaka now delivers eco/snorkel tours, diving and a dive training centre, a new lodge and a liveaboard vessel for over 14,000 people per annum.

Of course this was the result of teamwork, vision, passion and drive.... New product development, ongoing innovation and sharing the journey with staff and customers.

Jeroen has been able to work outside the business through being on the Northland Conservation Board, Chamber of Commerce, a stint as a district Councillor, director on the Northland Inc economic development agency,Northland's Tourism Development Group plus the last 5 years on the TIA board. He does acknowledge the support of Kate his partner who keeps the ship going whilst he dreams up new products and ventures....and there are some big ones on the drawing board!

Last year he was made "Champion of the NZ Tourism Industry" and inducted into the "Northland Business Hall of Fame".

Norris Carter

General Manager Aeronautical Commercial, BE (Hons), MBA

Norris Carter has over 20 years’ experience in airline, strategy and commercial management roles. Since 2014 he has been General Manager Aeronautical Commercial at Auckland Airport, where he is responsible for the sustainable growth of the vital air services that fuel New Zealand tourism and trade.

His early experience was with IBM and The Boston Consulting Group, and from 2000 to 2014 he worked for Qantas, playing a leading role in the growth of its highly profitable frequent flyer business, and more recently leading strategy, network planning and revenue management for the airline’s international operations.

Norris holds a Bachelor of Engineering (Honours) in Electrical and Electronic Engineering from the University of Adelaide, and an MBA from the University of NSW.

Mark Frood

International Market Development Manager

Mark Frood is the International Market Development Manager for Auckland International Airport Limited. His role is to develop the market structures in countries and build enduring profitable business relationships.

Mark has considerable Asian experience having lived in Shanghai, China for 5 years (2007 - 2012) where he was the General Manager Asia for Tourism New Zealand, a role encompassing Asia from Japan to India.

Bruce Thomasen


Bruce has over 29 years’ experience in the tourism industry including management roles with THC, Sheraton, Accor and Tourism Rotorua. He joined Skyline Enterprises in 2000 as Marketing & Business Development Manager in Rotorua and in 2002 was appointed to the new role of GM North Sky Luge, Mt Tremblant Canada, opening and operating Skyline’s first offshore 100% owned and operated Luge. Next was Singapore in 2005 to manage the construction, opening and operation of Skyline Luge Sentosa before taking on the role of General Manager International Luge in 2007, responsible for all off shore Luge operations and scouting for new global locations. In 2012 Bruce was appointed to General Manager Skyline Rotorua and over the past three years his drive and vision has transformed the entire complex into a leading attraction with uncompromised quality, innovation, development and winner of the 2015 Air New Zealand Tourism Industry Supreme Award.

Ian Swain

Swain Destinations

Redefining luxury travel, Swain Destinations is the leading U.S. provider of completely customised exotic vacation experiences. Since 1987, Co-Founders Ian and Linda Swain, and their dedicated team of destination experts have offered American travelers the opportunity to design distinctive trips to intriguing international locales, including Australia, New Zealand, the South Pacific, Asia, India, and Africa

Gary Paterson

Helloworld Group

Gary started working in the Tourism Industry on the Gold Coast in the mid-eighties working in the Hotel Industry specialising in Global Leisure Sales working with such hotel chains as Quality Hotels, Holiday Inn, Renaissance Hotels and 8 years with the Accor Asia Pacific chain as Regional Manager Global Sales and Marketing.

In 2000 Gary joined The AOT Group as company director and General Manager Global Sales and Marketing and over the past 17 years has been instrumental in building the Global Leisure Sales of the AOT Group in Australia and New Zealand – which is now part of the Helloworld Group from 01 Feb 2016 this year.

Helloworld Group – now has 9 brands actively selling New Zealand - Sunlover Holidays, Qantas Holidays, Viva Holidays, Go Holidays, Qantas Vacations, Travel 2 USA with three Inbound brands selling New Zealand as AOT Inbound, ATS Pacific and Experience Tours.

Amod Thatte

Head – Product & Innovation, SOTC, Mumbai

Amod started working in the travel industry in 2001 at Thomas Cook (India) Ltd. Over his 12 years at Thomas Cook, Amod held a number of different roles:

Amod moved from Thomas Cook in 2013 to SOTC Travel Services Private Ltd. SOTC is a pioneer in the field of travel and tourism with more than 6 decades of operation in India. His current role, Head of the back office for the leisure business for SOTC, where he is responsible for new product development, innovations in the category & the day to day running of the tours. He also oversees the luxury business for the company under the brand name Perfect Moments.

Ryan Ingram

Director of Sales, Real Journeys

Ryan’s tourism career now spans 20 years starting in 1996 when he joined Tranz Scenic in Christchurch. The following thirteen years were spent between Australia and the UK in the wholesale tourism space with a variety of roles such as sales, marketing, operations and product development. Moving back to New Zealand in 2010 to join Real Journeys in Queenstown as International Sales Manager, he is now responsible for the sales and marketing efforts across the Real Journeys group (including Cardrona, Go Orange and International Antarctic Centre).

Ryan’s role encompasses business strategy, product development, channel management, capacity and revenue management.

Ryan is also an elected board member of the Tourism Export Council of New Zealand representing Allied Members of the organisation.

Kate Deng

Director, KateTravel

Kate Deng's career in travel business started in Christchurch, NZ with i-site in 2004 where she quickly became one of the top sales representatives of the entire i-site network. After moving back to China, Kate joined Flight Centre in 2012 where she worked as an award-winning travel consultant in FC Shanghai.

During this time, she noticed how the popularity of New Zealand was growing immensely in China's FIT market. A move back to New Zealand signified the beginning of KateTravel, a tour company that started in 2013 with a focus on FIT travel and tailor-made itineraries. Since then, KateTravel has been the official business partner for Sina Travel and Weibo and has made remarkable progress in the Chinese FIT market.

In the last two years, KateTravel has become one of the top tour retailers for independent tourists from China and has worked with a number of regional companies in New Zealand. It has also become the exclusive business partner of Anzcro in China.

Kate is dedicated to continuing the success of KateTravel by introducing more of the Chinese FIT market to New Zealand. Social media and word of mouth marketing have helped her to set up a brand image in China as a New Zealand travel expert.

Alison Mau


With 20 years at the top of the television news and current affairs tree in New Zealand, Ali Mau is one of the country's most recognised and respected faces.

In her two decades at TVNZ, Ali hosted shows across the spectrum including Newsnight, Breakfast, One News At Six, Fair Go and Seven Sharp, plus very special televised events such as the funeral of Princess Diana, and the Paul Holmes Memorial.

A fresh direction in 2014 saw Ali move to RadioLive, co-hosting a personality-packed three hour show every weekday with Willie Jackson.

It's a role that's allowed her to set her sense of humour, and strong opinions, finally free!

Ali has years of experience as MC of some of New Zealand's most glamourous events, and in the past few years has made a specialty of conference MC’ing, with live interviews a particular skill.


Download Bruce Thomasen's presentation

Download Jeroen Jongejans's presentation

Download Mark Frood's presentation
View Mark's presentation

Download Ryan Ingram's presentation
View Ryan's presentation

Download Sonya Rossiter's presentation
View Sonya's presentation

Download Stephen Hamilton's presentation
View Stephen's presentation

Download Tim Cossar's presentation
View Tim's presentation

Download Norris Carter's presentation
View Norris's presentation

View Adrian Littlewood's presentation

View panel discussion

View vox pops video

Media, Grants, Resources

Media Releases regarding the International Travel Summit will be uploaded as they are released.

All media enquiries to do with the International Travel Summit 2016 need to be directed to:


Airport of the Future, Fast Facts:


Media Releases

3 May 2016

Media Advisory - Registrations open for 2016 International Travel Summit (PDF 41kb)

11 May 2016

Media Release - Auckland Airport announces $100,000 tourism industry development grants (PDF 845kb)

Asia Summit 2015

Asia Summit 2014

Asia Summit 2013


General enquiries:


Lake End,Tutanekai Street 3010 Rotorua, New Zealand

+64 7 3463888